Privacy Policy

This Privacy Policy outlines how Michael Norman ("we," "us," or "our") collects, uses, stores, and shares personal information in accordance with applicable laws, including Japan’s Act on the Protection of Personal Information (APPI) and relevant international privacy regulations. By using this website or submitting your information, you consent to the practices described in this policy.

1. Who We Are

Michael Norman is an individual service provider based in Japan who offers coaching services, digital products, courses, and resources worldwide. This Privacy Policy applies to all visitors, customers, and users of our websites, including:

2. Information We Collect

We may collect the following categories of personal data:

  • Name
  • Email address
  • Billing information (via third-party payment processors)
  • Phone number (if provided)
  • Communication preferences
  • Country or region
  • Purchase and usage history
  • Any information voluntarily shared during coaching or inquiry

We also collect anonymized website usage data through cookies and third-party tools such as Google Analytics.

3. How We Use Your Information

Your personal data may be used for the following purposes:

  • To deliver services, coaching, and digital products
  • To process payments and issue refunds (via Stripe, PayPal, and ThriveCart)
  • To respond to your inquiries or support requests
  • To personalize your experience and recommend content
  • To send transactional emails and updates
  • To send marketing communications (with consent)
  • To improve our content, services, and website functionality
  • To comply with legal obligations

4. Legal Basis for Processing (for EU/UK Clients)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for processing your information will typically be:

  • Your consent
  • Performance of a contract with you
  • Compliance with a legal obligation
  • Legitimate interests that do not override your rights

5. Data Protection & Security

We use industry-standard security measures to protect your personal data, including:

  • Secure Sockets Layer (SSL) encryption
  • Malware scanning and firewall protection
  • Access restrictions and password protection for data

Payment data is processed by third-party providers (e.g., Stripe, PayPal) and is never stored on our servers.

6. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share data with trusted service providers (such as email marketing platforms and payment gateways) solely for operational purposes and only under strict confidentiality and data protection agreements.

We may also disclose information:

  • If required by law, court order, or government request
  • To enforce our Terms of Service or protect our rights
  • With your explicit, written consent

7. Cookies & Tracking Technologies

Our websites use cookies to enhance your experience, understand website usage, and improve functionality. You may disable cookies through your browser settings. Doing so may limit some features of the site.

We use:

  • Google Analytics
  • Google Ads Remarketing
  • Facebook Pixel (if applicable)

You may opt out of Google tracking by using the Google Analytics Opt-out Add-on.

8. International Transfers

Your data may be processed in Japan or other jurisdictions where our service providers are located. By using our services, you consent to such transfers, recognizing that data protection laws in these jurisdictions may differ from those in your home country.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your personal data at any time unless legal obligations require us to retain it.

10. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access or correct your personal data
  • Withdraw consent
  • Request deletion
  • Object to processing
  • Lodge a complaint with a supervisory authority

You may contact us at any time to exercise your rights: support@panicfree.tv

11. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from minors. If we become aware that data was collected without parental consent, we will delete it promptly.

12. CAN-SPAM and Email Communication

In accordance with the CAN-SPAM Act and Japan’s e-Privacy laws:

  • We will not send misleading or deceptive content
  • Every email includes a one-click unsubscribe option
  • We honor opt-out requests promptly

We use email to deliver helpful resources, coaching insights, and program updates. You may unsubscribe at any time.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page. Material changes may also be communicated via email or banner notification.

14. Contact Us

If you have any questions or concerns regarding this Privacy Policy, you can contact us at: support@panicfree.tv

Thank you for trusting us.

— Michael Norman